Service feedback
Complaints
Tell us what went wrong and what you would like us to do. We will review your concern and respond as clearly as possible.
Last updated: 28 July 2026
01
How to make a complaint
Email info@therealestatehub.co.uk with the subject “Complaint”, or call 07702 591 848. Include what happened, when it happened, the property or page involved and the outcome you would like.
02
What happens next
We will acknowledge your complaint, review the relevant information and explain our response in plain English. If we need more information or more time, we will tell you why.
03
Complaints about another company
A complaint about a developer, solicitor, lender, surveyor, agent, map provider or another business may need to follow that company’s own complaints process. We will help clarify whether the issue relates to our service or another provider.
04
Taking the matter further
If you remain unhappy, ask us for the next available escalation route for the service involved. You may also wish to obtain independent legal or consumer advice.