Who we are
- Company: The Real Estate Hub (replace with your legal entity name)
- Website: therealestatehub.co.uk (replace if different)
- Controller: We act as the “data controller” for personal data we collect via this website.
What data we collect
- Contact and enquiry details: name, email, phone number, message content, preferred contact time.
- Property interest data: enquiries about a listing, viewing requests, location preferences, budget range.
- Technical data: IP address, device type, browser, pages visited, approximate location (derived).
- Marketing preferences: what you opt in or out of, cookie choices.
How we use your data
- To respond to enquiries and provide property information.
- To arrange viewings, valuations, or consultations.
- To improve site performance and user experience.
- To prevent fraud and secure our systems.
- To send marketing only when you allow it.
Our lawful bases
- Contract: when you ask us to provide a service (e.g., booking a viewing).
- Legitimate interests: to run and improve our business, prevent abuse, and respond to queries.
- Consent: for optional cookies and direct marketing where required.
- Legal obligation: where we must comply with law (e.g., accounting, regulatory).
Who we share data with
- Service providers: website hosting, email delivery, analytics tools, CRM (only what they need).
- Professional advisers: legal, accounting, compliance.
- Authorities: if we must disclose information by law.
We do not sell your personal data.
International transfers
- Some providers may process data outside the UK. When they do, we use appropriate safeguards (like standard contractual clauses).
How long we keep data
- Enquiry data: typically kept for as long as needed to manage the relationship and meet legal requirements.
- Analytics data: kept according to the analytics provider’s retention settings.
- You can ask us to delete your data where applicable.
Your rights
- Access: request a copy of your data.
- Correction: fix inaccurate data.
- Erasure: request deletion in certain cases.
- Restriction: limit processing in certain cases.
- Objection: object to processing based on legitimate interests.
- Portability: request transfer of data you provided to us (where applicable).
- Withdraw consent: for consent-based processing (like marketing cookies).
Security
- We use reasonable technical and organisational measures to protect your data.
- No method of online transmission is 100% secure. We still work hard to reduce risk.
Children
- Our services do not target children. If you think a child sent us data, contact us.
Complaints
- If you’re unhappy, contact us first. You can also complain to the UK regulator, the Information Commissioner’s Office (ICO).
Contact
- Email: privacy@therealestatehub.co.uk (replace)
- Address: (add your business address)
This page provides a general template. Get legal review before publishing.